Frequently Asked Questions (FAQ)

Your Questions and our Answers

Do you have a question for Printing-auctions? Here, you will find the answers to most frequently asked questions divided up into the following topics:

• Registration
• Costs/Fees
• Finding Equipment
• Buying and Bidding in an Online Auction
• Currencies
• Others

Registration

Q. How do I register?
A. To this end, click the site registration button. Simply complete the registration form and accept our Terms and Conditions. Registering on the Printing-auctions Site is free.

Complete your personal details and select your personal username and password. You will receive an email message from us (validation email) which we use to verify your email address. Please follow the instructions in this email. Subsequently, by clicking "log in", you can log in using the username and password you created.

Q. Who is allowed to buy products?
A. Only registered users who have been approved as bidders are allowed to purchase equipment.

Q. Who is allowed to list equipment for sale or to sell equipment?
A. Only Printing-auctions may list equipment for sale on the Marketplace. If you wish to sell, please contact us by email.

Q. How do I change my registration details?
A. From your My Account page, you can access your details to view and update your password. If you want to edit your details, you need to contact the webmaster to unlock your account so you can change your details. However, you cannot join any auctions while you are changing your details. Once your new details are approved by us, you can join the auctions again.

Q. Forgot your password?

A. In the event that you have forgotten your password, you can request a new one via our website. Go to "login" and "forgot password". Click here to request for a new one.

Costs and Fees

Q. Who pays for value added tax (VAT), customs and excise and other related taxes?
A. All VAT, customs and excise and other related taxes specific to the purchase, export or import of a product purchased on the Printing-auctions Marketplace are the responsibility of the buyer unless otherwise stated in the product information. Accordingly, it is the responsibility of the buyer to pay applicable taxes and duties that may be imposed on a product.

Q. Who pays for shipping/transportation?
A. All costs, including taxes, related to transportation remain the responsibility of the buyer unless otherwise stated in the product information. The buyer assumes responsibility for all shipping and rigging charges from the sellers premises to the products destination. (These costs are not included in the sale price.)

Finding Equipment

Q. How do I find what I want to buy?
A. You can find equipment in one of three ways:

1.     Browsing equipment categories - Equipment is grouped into categories and subcategories. If you select a subcategory, all equipment within that grouping will be displayed. Equipment listings can be sorted by column by simply selecting the column header.

2.     Searching for specific keywords and attributes - Use our powerful search engine to find equipment, related specifications and/or text, which contain specific keywords. For example, a search on a particular manufacturer name will find all information in the database with this manufacturers name.

3.     Advanced search with several search criteria - To narrow down the search results simply use search criteria such as Category, Type, Manufacturer, Model, Year of Manufacture. The more you move down into the subcategories the more specific your search. Our dynamic search feature adapts itself to the specifications and requirements of the respective product category. For each search criteria, it is possible to select several characteristics in order to achieve more exact search results.

Buying and Bidding in an Online Auction

Q. How do I place a bid in an Online Auction?

A. To bid in an Online Auction the buyer has to be registered with Printing-auctions and have bidder status. On registering you receive a user name and password, which you can use to log in on the website. You can do this directly on the homepage by entering your user name and password or by selecting "Log In" in the navigation bar at the top.

Click the "Place a Bid" button when you have found the desired product. The system will ask you if you want to make a bid equal to the next required minimum bid (i.e. the present highest bid plus the standard bid increase) or whether you want to bid a higher sum.

Q. How do I submit an offer?
A. In order to submit an offer you need to register first (see below). After you have logged in and the auction is open, go to the lot you want to bid for. A box in which you can enter the amount you want to offer is displayed below this lot. As soon as you click "check your bid" the computer calculates your offer (incl. auction charges and VAT). Subsequently, you are given the opportunity to approve your bid. Your bid is submitted subject to your approval.

Q. Can I retract or change a bid in an Online Auction?
A. Once bids are submitted you cannot remove or modify them, although you can place additional bids. If you make a mistake in your bid, please contact the project manager listed on the relevant lot page.

Q. Am I committed in any way when I make a bid below the reserve price?
A. No. As long as your bid or Autobid lies below the reserve price, you are not committed to buying a product. It may occur that a seller will occasionally want to sell a product at a price below the reserve price. In such cases, Printing-auctions will contact you and ask you whether you want to buy the product for your present highest bid.

Q. What is an opening price, and how does it affect my bidding?
A. The opening price is the price at which interested buyers can start bidding. The system will reject any offer below this value. Opening prices for products without a reserve price tend to be higher than those with a reserve price.

Q. What is a reserve price, and how does it affect my bidding?
A seller has the right to specify a "reserve price" for a lot. When such a price has been defined, it means that only the buyer making the highest offer, which is at or above the "reserve price", will win the bid. If the offer is below the "reserve price", the seller is not obliged to sell the item.

Auctions without Reserve Prices — (No Reserve) The seller is obliged to sell to the highest bidder regardless of the amount and the buyer is obliged to take up the product. These auctions will be marked with No Reserve.

(Reserve Not Met/Reserve Met) — The seller is obliged to sell to the highest bid if this corresponds to the reserve price or is higher. Only in cases where the reserve price is not met may the seller accept lower offers. The auction commences at the opening price, Reserve Not Met, and bids can be made until the end of the auction. When a bid exceeds the hidden reserve price, the product is clearly marked with Reserve Met, the obligations change and bidding can continue. At the close of Reserve Not Metauctions, the seller has the following options:

a.     he can offer to sell the product to the highest bidder at the closing bid price; or

b.     he can keep the product.

Sellers are encouraged to keep the reserve price within the range of the opening price.

Q. What is a minimum bid increment and how does it affect my bidding?
A. The minimum bid increment is the minimum amount that has to be added to the current highest bid in order to place a new bid. This encourages buyers to bid larger increases in price, thereby decreasing the number of small, insignificant bids and the work required to administer them. Generally, this increase is larger for high value products.

Q. How can I track all my bids?
A. A registered user can access the "Bid Manager" within the "My Account" area of the site to review all current bidding activity.

Q. How do I pay?
A. After the auction is over, details of the highest bidders are forwarded to our clients. They will decide whether or no to allot. The highest bidder of an allotted lot will be sent a pro forma invoice by email. On the collection day, take this pro fro forma invoice with you to collect your lots. You can pay via bank/telebanking transfer or in cash on the collection day (up to EUR 1000). It is also possible to pay by debit card. In the event of large amounts, you may need to increase your limit (once). The original invoice will be given to you when you collect the goods.

Q. How does the collection process work?

A. On the day of collection, you report to the administration office and show your pro forma invoice. In the event you made a bank transfer, the administration office checks whether your payment has been credited to our account. You can also pay in cash or with debit card, if you so wish. Once payment has been completed and confirmed, you will be given the original invoice and a collection voucher. You are asked to produce this collection voucher when one of our staff members guides you to the lots you bought. You are personally responsible for possible disassembly and transport of the lots. To this end, you will need to bring your own tools, lifting and/or transport material.

Q. Allotment by the client

A. After the auction closes, the onsite bid information section shows whether the lots are allotted by the client. In the event that a certain minimum is not reached, the client may decide not to allot.

Currencies

Q. How is the currency selected?
A. All prices are shown in Euros.

Others :

Q. What does Printing-auctions do/Who is Printing-auctions?
A. Printing-auctions is an online auctioneering firm which auctions movable property on the instruction of third parties. Our client portfolio includes banks, trustees and lease companies. The goods we offer often originate from COCI group. Goods are also put up for auction for parties who wish to reduce their stock levels. Printing-auctions acts as an intermediary in that process and brings sellers and buyers together through online auctioning. Printing-auctions does not purchase goods for auctioning at their own risk.

Q. I have a general question about Printing-auctions.com - how do I contact you?

A. You can contact us using the available Contact Us page and we will reply to your question as soon as possible.